Terms & Conditions
- Introduction
Welcome to the Wisdom Toothbrushes Limited website (the “Website”). These Terms and Conditions govern your use of the Website and any purchases you make through our online shop (the “Web Shop”).
Nothing in this Website is intended to be, or should be interpreted as, a proposal to begin a contractual relationship with you or any other visitors, except as explicitly stated in relation to purchases made through the Web Shop.
By using our website (both viewing and purchasing), you acknowledge your understanding and agreement to these Terms and Conditions, which are governed by the laws of England and Wales.
- Ownership and Use of Website Content
Wisdom Toothbrushes Limited (registered address: The Silk Mill, Haverhill, Suffolk, CB9 8DT, company number: 02881666, VAT number: 143 7825 02) (“Wisdom Toothbrushes,” “we,” “us,” or “our”) either owns or has the right to use all of the information, photographs, and other content on this Website. This includes, but is not limited to, the Wisdom brand, Wisdom logo, sub-branding, trademarks, packaging designs, and toothbrush designs. This material is provided solely for the purpose of supplying you with information about the Wisdom brands.
We do not grant a license for commercial use of the content. However, you may download one copy of the material for your personal, non-commercial use on your own personal computer, provided you acknowledge this Website as the source of the material and retain all copyright and proprietary notices. When content is downloaded to your computer, you do not obtain any ownership interest in such content.
You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the content, in whole or in part, without our prior written permission. Downloaded materials remain the property of Wisdom Toothbrushes Limited. Modification of the content or use of the content for any other purpose, including use in printed form or on any other website or networked computer environment, is strictly prohibited without our express written consent.
- Operation of the Web Shop and Product Purchases
Our Web Shop allows you to purchase Wisdom Toothbrushes products online. Please be aware that while Wisdom Toothbrushes Limited manages the Web Shop interface, the sale of products is facilitated by our trusted partner, Expert Oral Care Limited (“Expert Oral Care,” registered address: Expert Oral Care, The Silk Mill, Colne Valley Road, Haverhill, England, CB9 8DT, company number: 11296764, VAT number: GB 293214114).
When you place an order through the Web Shop, you are entering into a contract with Expert Oral Care Limited for the supply of the products.
- Payment and Fulfilment
Payments for orders placed through the Web Shop are securely processed by WooPayments on behalf of Expert Oral Care Limited. Expert Oral Care Limited will handle the despatch and delivery of the products you order to the address you provide during the checkout process. Expert Oral Care Limited is responsible for the collection and payment of Value Added Tax (VAT) on all purchases made through the Web Shop.
- Sharing and Storage of Your Information
To fulfil your order and ensure efficient delivery, it is necessary for us to share certain personal information with Expert Oral Care Limited. Please be aware that customer details provided during the checkout process are stored on our secure servers. You have the option to checkout as a guest or create an account for future purchases. Your personal data will be handled in accordance with our Privacy Policy, which you can review here: https://wisdom-toothbrushes.com/privacy-policy/.
- Customer Service and Enquiries
Wisdom Toothbrushes Limited is dedicated to providing excellent customer service. For all enquiries related to products purchased through the Web Shop, including questions about the products themselves, your order, delivery status, or any issues you may encounter, please contact Wisdom Toothbrushes Limited directly through the contact details provided in Section 25 of these Terms and Conditions.
- Returns and Refunds
We want you to be completely satisfied with your purchase. Our Returns Policy, which details the process for returns, exchanges, and refunds, applies to all products purchased through the Web Shop and can be found here: https://wisdom-toothbrushes.com/delivery-returns/. Please refer to this policy for comprehensive information.
- Intellectual Property
All intellectual property rights in the Wisdom Toothbrushes products displayed on the Website and sold through the Web Shop, including but not limited to trademarks, logos, designs, and product names, are and shall remain the sole property of Wisdom Toothbrushes Limited.
- Communications and User-Generated Content
Wisdom Toothbrushes Ltd welcomes your comments and ideas, which will be subject to our Privacy Policy. All communications made to Wisdom Toothbrushes Ltd through this site shall belong to Wisdom Toothbrushes Ltd. Wisdom Toothbrushes Ltd may use your comments and ideas for any purpose at any time, including commercial profits, without any monetary reward to you.
You are responsible for the legality and suitability of the comments or ideas that you submit through the Wisdom Toothbrushes Ltd. site. You agree to indemnify and hold Wisdom Toothbrushes Ltd. harmless against any and all costs, claims, demands, expenses, and liabilities arising out of or in connection with your breach of these Terms of Use.
- Website Content Disclaimer
While Wisdom Toothbrushes Ltd. makes every effort to ensure the healthcare information contained in this site is correct and current, the information is provided for general guidance only, and Wisdom Toothbrushes Ltd. does not make any claims that the information is a substitute for professional medical advice. You should visit your dentist regularly, and medical advice should always be sought from a qualified medical practitioner.
- Modification to Service or Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
- Products or Services Available Online
Certain products may come in multiple designs or colours. Please note that when ordering these items, we cannot guarantee a specific design or colour. Where multiple items of such products are ordered, a random mix of available designs or colours will be sent. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the Web Shop. However, due to variations in computer monitors, we cannot guarantee that your monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
- Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that Expert Oral Care Limited can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
- Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
- Taxes and International Orders
All prices shown on our website are inclusive of Value Added Tax (UK VAT). For orders where delivery is requested to an address outside of the United Kingdom, UK VAT will be zero-rated at the checkout. Expert Oral Care Limited is responsible for accounting for VAT on all Web Shop sales. Please note that you will be responsible for any applicable local taxes, import duties, and customs clearance charges in your country.
- Secure Payment
All customers can be assured that payment via the Wisdom shop is safe and secure and takes place over an encrypted webpage. You will see in the address bar of your web browser that the address starts with ‘HTTPS’ (from the point at which you proceed to checkout). Wisdom checkout pages are processed securely by WooPayments.
- Competitions and Prize Draws
We may from time to time run competitions, free prize draws, and/or other promotions on the website and/or social media. These will be subject to additional terms and conditions that will be made known to you at the relevant time. Our General Competition Terms and Conditions can be viewed here.
- Wisdom Review Panel
Wisdom has set up a review panel for UK residents to become members. Upon becoming a member, there is the potential for you to be chosen in the future to trial one or more Wisdom products at no cost. Participation in trials can be declined. If accepted, panellists will need to carry out the trial promptly upon receipt of the product and complete a survey within the specified timeframe. Additionally, if required, panellists may need to review the product online on a Wisdom-run website or a third-party website. If a review is needed on a third-party website, the reviewer will need to refer to the third party’s Terms and Conditions. The complete terms and conditions for the Wisdom Review Panel can be viewed here.
- Cookies
We use cookies to personalize content and ads, to provide social media features, and to analyse our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information you’ve provided to them or they’ve collected from your use of their services. We also use cookies to keep track of products added to your shopping cart. For more information about our use of cookies, please see our Privacy Policy.
- Disclaimer
Although Wisdom Toothbrushes Ltd. uses substantial efforts to ensure that the content of this site is current and correct, Wisdom Toothbrushes Ltd. makes no endorsement as to its accuracy.
Wisdom Toothbrushes Ltd. does not guarantee that this site or the server that makes it available is free of viruses or other damaging content.
Wisdom Toothbrushes Ltd. does not warrant that this site will be compliant with all or any hardware or software that you may use.
From time to time, Wisdom Toothbrushes Ltd. may make alterations to this site and therefore does not guarantee that this site will be available at any given time.
- Links to Third-Party Websites
Pop-ups and links on the Wisdom Toothbrushes Ltd. website may take you to sites outside of Wisdom Toothbrushes Ltd. Linking to a third-party website is at your own risk. We do not approve of, and we are not responsible for, any content, data, opinions, advice, or statements of a linked third-party website. Wisdom Toothbrushes provides these links merely as a convenience, and no endorsement is implied.
- Limitation on Liability
To the maximum extent permitted by law, Wisdom Toothbrushes Ltd. shall not be liable to any person for any direct, indirect, incidental, special, consequential, or punitive loss or damage (including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses) arising out of or relating to your use of this site, any information provided on this site, or your purchase of products through the Web Shop. This includes any damage (whether actual or consequential) or injury of any kind resulting from your use of this site.
If you are in any way unhappy with this site or any of these Terms of Use, your sole and exclusive remedy is to refrain from using this site.
- Modifications to Terms of Use
Wisdom Toothbrushes Ltd. may update these Terms of Use at any time. Updated versions of the Terms of Use will appear on this site and are effective immediately upon posting. Continued use of this site after any such changes constitutes your consent to such changes.
- Governing Law and Jurisdiction
These Terms of Use and any disputes arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such disputes.
- Contact Information
Should you have any queries or concerns concerning any part of this site, please feel free to contact us through the below forms of correspondence:
Wisdom Toothbrushes Ltd. The Silk Mill Colne Valley Road Haverhill Suffolk CB9 8DT United Kingdom
Tel: 01440 714800 Fax: 01440 705205 Email: web_contact@wisdom.ltd.uk
We would be glad to answer your questions or address any concerns.